Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.
We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.
This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.
Responsibilities:
Answer inbound calls and assist customers with questions, concerns, or product/service issues
Use provided tools to document and resolve customer needs accurately
Follow established protocols for communication and case handling
Participate in required certification courses to qualify for client assignments
Deliver service in a professional and brand-aligned manner
Maintain performance targets in quality, communication, and efficiency
High school diploma or GED required
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
Strong communication and active listening skills
Basic computer knowledge and typing ability
Ability to follow detailed instructions and meet performance standards
Prior customer service or call center experience is a plus
Spanish language skills are a bonus
Remote position – no commute
Paid training (after client certification)
Flexible schedule options
Paid time off
Career advancement opportunities
Access to telehealth benefits
All information kept confidential under EEO guidelines
...This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Remote Entry Level AWS Developer. In this role, you will play a critical part in managing master data and supporting data integrity initiatives. You will assist in developing...
...Revit Designer for our Alpharetta, GA office. In this role, you will lead the development of high-quality, Revit-based structural BIM models and drawing sets while supporting project teams with precise, coordinated, and consistent BIM production. You will work closely...
...drivers license minimum three years. Jeff Wilson Pool Service in Naples, FL is looking for multiple Pool Maintenance Tech's to join a strong team. Our ideal candidate... .... Ability to lift up to 50lbs. Knowing how to swim. Exposing body to various chemicals. Professional...
Java Developer Junior Location Hybrid work in Ashburn, VA : Job ID:... ...Posted: 2025-05-30 Category: Software Subcategory: SW Engineer... ...Required: None Clearance Level Must Be Able to Obtain:... ...oriented Java/JEE Developer (Entry Level) to join our team to begin...
...Kubernetes schedulers)* ML monitoring, observability, and resilience * Distributed systems and high-performance computing (HPC) environments * AWS cloud services and infrastructure About AWS Neuron AWS Neuron is the software stack for running deep learning and...