Call Center Advisor - Service & Support Role Job at Enterprise Call Center, Lawrence, KS

WXVjSE5TMW5vVzlVNTlJdU5GTVNaOXpiOWc9PQ==
  • Enterprise Call Center
  • Lawrence, KS

Job Description



Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.

Job Description



We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.

This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.

Responsibilities:

  • Answer inbound calls and assist customers with questions, concerns, or product/service issues

  • Use provided tools to document and resolve customer needs accurately

  • Follow established protocols for communication and case handling

  • Participate in required certification courses to qualify for client assignments

  • Deliver service in a professional and brand-aligned manner

  • Maintain performance targets in quality, communication, and efficiency

Qualifications

  • High school diploma or GED required

  • Must be at least 18 years of age

  • Authorized to work in the United States

  • U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)

  • Strong communication and active listening skills

  • Basic computer knowledge and typing ability

  • Ability to follow detailed instructions and meet performance standards

  • Prior customer service or call center experience is a plus

  • Spanish language skills are a bonus

Additional Information

  • Remote position – no commute

  • Paid training (after client certification)

  • Flexible schedule options

  • Paid time off

  • Career advancement opportunities

  • Access to telehealth benefits

  • All information kept confidential under EEO guidelines

Job Tags

Part time, Remote work, Flexible hours,

Similar Jobs

jobgether

Remote Entry Level Software Developer Job at jobgether

 ...This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Remote Entry Level AWS Developer. In this role, you will play a critical part in managing master data and supporting data integrity initiatives. You will assist in developing... 

One Source Technical

BIM / Revit Designer - Structural Engineering Job at One Source Technical

 ...Revit Designer for our Alpharetta, GA office. In this role, you will lead the development of high-quality, Revit-based structural BIM models and drawing sets while supporting project teams with precise, coordinated, and consistent BIM production. You will work closely... 

Jeff Wilson Pool Service

Pool Cleaning Maintenance Technician Job at Jeff Wilson Pool Service

 ...drivers license minimum three years. Jeff Wilson Pool Service in Naples, FL is looking for multiple Pool Maintenance Tech's to join a strong team. Our ideal candidate...  .... Ability to lift up to 50lbs. Knowing how to swim. Exposing body to various chemicals. Professional... 

SAIC

Java Developer Junior Job at SAIC

Java Developer Junior Location Hybrid work in Ashburn, VA : Job ID:...  ...Posted: 2025-05-30 Category: Software Subcategory: SW Engineer...  ...Required: None Clearance Level Must Be Able to Obtain:...  ...oriented Java/JEE Developer (Entry Level) to join our team to begin... 

Annapurna Labs (U.S.) Inc.

Sr. Tech Product Manager - Neuron Runtime and Cloud ML Infrastructure, Annapurna Labs Job at Annapurna Labs (U.S.) Inc.

 ...Kubernetes schedulers)* ML monitoring, observability, and resilience * Distributed systems and high-performance computing (HPC) environments * AWS cloud services and infrastructure About AWS Neuron AWS Neuron is the software stack for running deep learning and...