Job Description

Patient Care  Coordinator * Kissimmee, FL * Contract to HIRE

Job Title: Associate Patient Care Coordinator
Location: Optum – Kissimmee, FL
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Contract Type: Contract-to-Hire
Education Requirement: High School Diploma/GED
Experience Required: Minimum 2+ years (customer service and medical office)

Job Overview

The Associate Patient Care Coordinator plays a key role in ensuring a positive first impression for patients and supporting daily front office operations. This position works onsite at the Optum Kissimmee clinic, which includes 27 team members and 6 providers, with a reception team of 4. The coordinator will handle patient interactions, administrative duties, and support clinic workflows to maintain an efficient and welcoming environment.

Key Responsibilities

• Welcome and greet patients, providing exceptional customer service.

• Manage incoming and outgoing phone calls, emails, and mail.

• Schedule appointments and assist patients with forms and documentation.

• Support billing inquiries, payment processing, and general office tasks.

• Maintain lobby cleanliness and follow all safety protocols.

• Provide timely and effective solutions to patient needs.

• Assist providers and clinic staff with daily administrative support.

Preferred Skills & Qualifications

• 2+ years of experience in customer service and medical office settings.

• Strong communication and organizational skills.

• Ability to multitask in a fast-paced environment.

• Bilingual skills are a plus.

• No certifications or professional licenses required.

• In-person interviews preferred.

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