Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Engineer. In this role, you will act as a direct liaison to a strategic enterprise customer, ensuring the smooth operation of their computer vision deployment. Your expertise will help build trusted relationships as you gain an in-depth understanding of their unique workflows and infrastructure. You will be responsible for enabling the customer to mature their operations and proactively improving processes. This position offers a chance to have a significant impact on the customer’s success and to work collaboratively with various technical teams.

Accountabilities

• Become the technical continuity for the customer’s computer vision deployment across your region.
• Build deep contextual understanding of their infrastructure, data sources, workflows, and constraints.
• Serve as the regional representative of the platform inside the customer’s environment—trusted advisor, technical guide, and escalation point.
• Lead bitesize enablement sessions (e.g., best practices in data, annotation, workflow, deployment).
• Maintain and evolve a shared customer knowledge base: runbooks, FAQs, architecture notes, and patterns.
• Diagnose complex issues spanning edge devices, networking, cloud pipelines, and inference performance.
• Partner closely with Product, Field Engineering, and Account Executives to relay customer insights.
• Identify latch‑lifter opportunities that expand adoption of technologies.
• Ensure high-quality communication and expectation setting with customer stakeholders.
• Participate in Support’s on-call rotation as needed.

Requirements

• 7+ years of experience with Linux and networking fundamentals (VPN, SSH, firewalls).
• Strong scripting skills in Bash and Python.
• Ability to diagnose issues across the full CV/ML pipeline: data → training → workflow → edge inference.
• Hands-on experience with Nvidia Jetson, Raspberry Pi, webcams, industrial cameras, or other edge devices.
• Comfortable interpreting logs, profiling inference bottlenecks, and navigating cloud infrastructure.
• Strong questioning and listening skills to understand customer environments.
• Skilled in relationship building and able to operate as a long-term technical partner.
• Ability to translate complex technical topics to non-technical stakeholders.
• Calm under pressure and structured in updates and follow-through.
• Recognizes opportunities for workflow or tooling improvements.

Benefits

• $4000/yr Travel Stipend to work alongside team members.
• $350/mo Productivity stipend for enhancing home or co-working setups.
• Cover up to 100% of your health insurance costs for you and your partner or family.
• Equity in the company, aligning your interests with our long-term success.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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