ServiceNow Developer / Engineer (CMDB Focus)
Location: Hybrid – Chandler, AZ (Greater Phoenix area) Type: Full-time
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This is an outstanding opportunity for a mid to senior-level ServiceNow professional seeking a hybrid work environment and the chance to make a direct impact on enterprise projects.
About the Role
Join our rapidly expanding ServiceNow practice as a ServiceNow Developer/Engineer focusing on Configuration Management Database (CMDB) solutions. You’ll design, configure, and enhance CMDB-related solutions to improve data accuracy, automate discovery, and strengthen ITSM, ITOM, and Asset Management capabilities. Collaborate with architects, business analysts, and cross-functional teams to deliver tailored ServiceNow solutions that align with business goals and best practices.
Key Responsibilities
Design, develop, and implement ServiceNow solutions with a focus on CMDB, Discovery, and Service Mapping
Integrate CMDB with ITSM, ITOM, and Asset Management modules
Configure identification/reconciliation rules, CI classes, and relationship models
Develop and maintain automation scripts using JavaScript, Flow Designer, and Orchestration tools
Conduct data analysis, reconciliation, and CMDB audits
Collaborate with stakeholders to define requirements and deliver technical solutions
Troubleshoot and resolve CMDB data, integration, and performance issues
Contribute to platform upgrades, patching, and process improvement
Participate in Agile delivery: sprint planning, demos, retrospectives
Required Skills & Experience
3+ years of ServiceNow development/engineering experience
Strong knowledge of CMDB structure, CI relationships, and Discovery patterns
Proficiency with JavaScript, Glide APIs, Flow Designer, and platform configuration
Experience with ServiceNow modules (ITSM, ITOM, ITAM, or SAM)
Knowledge of Discovery, MID Server configuration, and integration protocols (REST/SOAP, JDBC)
Why Join Us?
Fast-growing ServiceNow Partner environment
Direct collaboration with architects and delivery leads on enterprise projects
Innovative, learning-focused culture
Competitive salary, benefits, and advancement opportunities
If you’re ready to take your ServiceNow career to the next level in a thriving Phoenix-based team, apply today!
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