Job Description

Working as a member of the EMEA Project Operations team, this is a fast-paced, hands-on role providing operational and administrative support to Project Managers and business delivery teams.

You will be responsible for all aspects of business administration and invoicing throughout the lifecycle of client consultancy projects, from initial set-up right through to and including client invoicing.

Role tasks and responsibilities:

• Triage requests in team mailbox and action responses

• Create projects within Microsoft Dynamics 365.

• Check and qualify project data and documentation and resolve inaccuracies or missing information.

• Coordinate and complete regular project lifecycle and administration tasks.

• Undertake regular client invoicing throughout month.

• Upload invoices to client invoicing portals.

• Investigate and resolve invoice queries and raise credit notes.

• Maintain internal stakeholder relationships to ensure efficient exchange of information regarding project data.

• Manage WIP reports to prepare and support stakeholder discussions

• Attend and contribute to stakeholder meetings on project status and delivery timescales to aid timely invoicing, ensuring accurate commentary is recorded on project trackers.

• Act as a point of contact for project administration and provide ad-hoc support to project managers and internal delivery teams.

• Engage with client on-boarding procedures & liaise with client’s administrative teams, qualifying client documentation to support invoicing

• Collaborate with internal teams including Finance and Business Operations to ensure prompt resolution of project related or invoice queries.

• Assist and contribute to project reporting.

Requirements

• Relevant experience in a similar project coordination role.

• Self-starter, with a proactive approach to workload.

• The ability to work independently with a passion to learn.

• Strong organisational and administrative skills.

• Confident communicator, verbally and in writing, with a variety of stakeholders

• Client focused with the ability to resolve queries efficiently.

• The ability to handle multiple priorities with a structured approach.

• Exhibit a high degree of professionalism and resilience.

• Proficiency with Microsoft Suite, including MS Dynamics 365 or similar ERP systems preferred.

• Excellent level of accuracy and attention to detail.

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