Job Description

This position is being filled on behalf of Comfort Psych by Nuvelle Consulting (Recruiting Partner)

Job Title : Mental Health Office Manager
Company : Comfort Psych (via Nuvelle Consulting - Recruitment Partner)
Location : 100 Batson Court, suite 204, New Lenox, IL 60451

Employment Type : Full-time, On-site
Work Hours : 40 hours per week, Monday – Friday (9:00 AM – 5:00 PM)
Compensation : $21 – $23 per hour (based on experience)
Start Date : January 5, 2026
Reports To: Director

About Us​ : ​ Comfort Psych is a compassionate outpatient mental health practice serving individuals across all ages. We provide psychiatric evaluations, medication management, and coordinated care focused on holistic wellbeing.

Job Summary
We are seeking a detail-oriented and organized Office Manager to oversee the full administrative and operational workflow of the practice. This includes patient experience, scheduling, insurance verification, billing support, documentation, vendor coordination, and daily communication. The ideal candidate is detail-oriented, calm, self-directed, and familiar with outpatient mental-health settings.

Key Responsibilities

1. Patient Experience & Front Desk Management:

• Lead ​ check-in/check-out workflow, welcome patients, oversee patient flow, and manage all communication channels.
• Coordinate scheduling, reminders, cancellations, onboarding, and waitlists to support smooth access to care.

Protect patient confidentiality, assist with forms, and escalate sensitive concerns appropriately.

2. Administrative &Office Operations :

• Manage digital charts, upload/organize documents, maintain accurate data entry, and prepare clinical paperwork.
• Coordinate supplies, equipment, inventory, vendor communication, and basic tech troubleshooting.

Oversee office organization, end-of-day reset, and operational issue resolution.

3. Scheduling &Clinical Coordination:

• Manage the Directors calendar, session structure, and daily workflow to maintain appointment flow.
• Track follow-ups, missed visits, medication reviews, lab timelines, and documentation updates.

Support pharmacy coordination, prior authorizations, clinical requests, and medication-related communication.

4. Billing &Insurance Support:

• Verify eligibility, update insurance records, collect co-pays/balances, and maintain financial logs.
• Assist claims processing through Tebra or similar EMR and reconcile billing information.

Communicate billing questions clearly and help patients with payment arrangements when needed.

5. Compliance, Communication & Practice Efficiency:

• Ensure HIPAA compliance and alignment with outpatient mental-health standards.

Prepare reports on patient volume, cancellations, workflow gaps, and basic revenue activity.

Support internal announcements, reminders, and communication tasks approved by leadership

Qualifications & Experience

This position is being recruited by Nuvelle Consulting on behalf of our client - Comfort Psych.

• Associate degree in healthcare admin, business admin, psychology, or related field.
• Minimum of 2 years experience in healthcare office management or similar leadership role.

• Experience in outpatient or mental-health settings preferred.
• Familiarity with insurance processes (eligibility, co-pays, authorizations).

EMR proficiency; Tebra experience highly preferred.
Strong organization, communication, and multitasking skills.

• Reliable, empathetic, professional, and able to work independently in a small practice.

Why Join Our Team
Collaborative, patient-centered environment.
Growth opportunities in healthcare administration.
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• How to Apply

Interested candidates should submit their resume and a brief cover letter to info@nuvelleconsulting.com with the subject line: Office Manager (Health).

Only shortlisted candidates will be contacted for interviews.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance

Work Location: In person

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