Job Description

Maple Glen Eyecare

TITLE: Front Desk/Receptionist

BASIC FUNCTION

The Front Desk Receptionist works with the staff and doctors to keep the office running smoothly and efficiently. This includes handling calls, scheduling exams, checking patients in and out, verifying insurance, updating contact information at each visit, and assisting with referrals.

DUTIES AND RESPONSIBILITIES: ESSENTIAL FUNCTIONS

1) Handle calls to the practice, including patient calls.

2) Greet patients on a regular basis and provide excellent patient care; check patients in and out.

3) Greet business associates and others who visit the office.

4) Schedule patient’s appointments; actively work to reschedule as openings are established.

5) Contact patients to confirm appointments.

6) Assist with referrals.

7) Acquire medical history and chief complaint of patient.

8) Prepare patient chart and ensure confidentiality of all records.

9) Update contact information at each visit.

10) Track and report daily scheduling metrics.

11) Maintain patient records in billing/scheduling system.

12) Perform simple bookkeeping such as collecting all patient balances and co-pays and post accurately. 


13) Verify insurance information.

14) Assure waiting and office area is clean, neat and organized.

15) Administrative duties for this position include faxing, copying, making phone calls, preparing patients' medical records, scanning, and entering extensive data in the office's computer system.

This job description is meant to be a guideline for coordinating daily activities; other duties will be performed as assigned.

PHYSICAL DEMANDS

1) This position is performed in an office environment and requires periods of sitting or standing that may last one hour or longer, and should require approximately 80% sitting, 10% standing, and 10% walking.

2) Physical requirements may include the need to occasionally lift up to two pounds.

3) Occupational requirements for this position include the ability to see, hear, and speak clearly and distinctly as well as reasoning, reading, remembering, writing, and speaking.

4) This position requires the ability to work extended or unusual hours to meet the occasional needs of the practice or in an emergency situation.

SUPERVISION RECEIVED

This position reports to the Office Manager

SUPERVISION EXERCISED

This position has no supervisory responsibilities.

PERFORMANCE REQUIREMENTS: KNOWLEDGE, SKILLS AND ABILITY

Additional skills required of the Medical Receptionist:

· Extremely efficient, organized and resourceful

· Must be flexible and able to function well in a fast-paced environment with great interpersonal skills to deal with many personalities

· Strong decision making skills

· Exceptional verbal and written communication skills

· Strong attention to detail

· Shall be able to read, write, and speak English well enough to effectively communicate with patients and other staff members

· Have knowledge of computer operations and proficiency in the use of basic word processing, data entry, and automated records

● Answer and direct phone calls, schedule and confirm patient appointments

● Greet patients and manage check-in/check-out processes

● Pull and enter both medical and vision insurance information

● Process payments (in-person and over the phone)

● Perform administrative tasks such as scanning, copying, faxing, and organizing

documents

● Maintain an organized and efficient front desk area

● Provide excellent customer service to all patients

● Previous experience in a medical office or front desk setting preferred

● Knowledge of medical and vision insurances required

● Strong customer service and communication skills

● Proficiency with Google programs and general computer use

● Experience with electronic practice management (EPM) systems is a plus, but not

required

● Ability to multitask, stay organized, and work in a fast-paced environment

EDUCATION AND EXPERIENCE

This position requires a high school diploma, a minimum of 2 years assisting in an eye care practice is an added value. Additional front office or office management experience is a plus.

Please submit your resume through Indeed or email it directly to billingmaplegleneyecare@gmail.com. We look forward to meeting you!

Job Types: Full-time, Part-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Work Location: In person

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