IT Support Specialist - HBITS-07-14233 Job at Greycell Labs, Albany, NY

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  • Greycell Labs
  • Albany, NY

Job Description

  • 36 months experience managing support requests on a level 2 help desk, Hands on and End user oriented support

  • 36 months experience resolving hardware and software issues and troubleshooting Window 11 or OS.

  • 36 months experience with the installation and support of O365 and Outlook in an enterprise environment.

  • 36 months experience using Lansweeper, Remote desktop and Active Directory, all three are required.

  • 36 months experience using ITSM service desks.

  • 36 months experience configuring and installing windows-based hardware, software, peripherals, network printers and thin clients.

  • 36 months experience imaging computers and ability to lift & carry equipment, including items that may weigh up to 50 pounds

  • 36 months experience supporting RSA Console and Workspace1

  • 36 months experience with assisting customers by phone, email and in person

  • 36 months experience utilizing VMware vSphere to support virtual desktops

_________________________________________________________

Agency: NYS Department of Health

Detailed Job Description: Desktop support position that will respond to all service requests and document the details of a user request or issue.

Job Tags

Remote work,

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