Hotel Front Desk/Guest Service Agent Job at Sobo Lodging LLC, South Boston, VA

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  • Sobo Lodging LLC
  • South Boston, VA

Job Description

Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and play a crucial role in providing exceptional customer service. If you have excellent communication skills, enjoy working in a fast-paced environment, and have a passion for hospitality, we would love to hear from you.

Duties:

  • Greet guests with a warm and welcoming demeanor
  • Check-in and check-out guests efficiently and accurately
  • Answer phone calls and respond to guest inquiries
  • Provide information about hotel amenities, services, and local attractions
  • Assist guests with luggage storage and transportation arrangements
  • Handle guest complaints or concerns with professionalism and resolve issues promptly
  • Process payments and maintain accurate records of transactions
  • Collaborate with other hotel departments to ensure guest satisfaction
  • Perform night audit duties as required

Requirements:

  • Excellent phone etiquette and communication skills
  • Strong guest relations skills with the ability to provide personalized service
  • Bilingual proficiency is a plus
  • Knowledge of guest service and willingness to learn new skills
  • Ability to multitask and work efficiently in a fast-paced environment
  • Strong problem-solving skills and the ability to calmly handle difficult situations with guests

Job Tags

Full time, Local area,

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