Position Summary: The client has an exciting opportunity for an Alarm Service/Installation Coordinator. This individual is responsible for supporting Burglary, Fire Alarm, and Access systems for client stores. Working closely with the client subcontractors to help resolve Service and Installation issues pertaining to the client entities. The Alarm Service/Installation Coordinator position is in a fast-paced call center environment working in conjunction with the client's Central Station Monitoring team on trouble shooting calls. This role provides the opportunity to learn new technologies.
Duties: Collaborate with other internal departments to ensure proper communication for both the intrusion and fire alarm systemsManage SmartSheet and share validation details with other departmentsValidate the intrusion and fire alarm systems are reporting over the correct phone linesCalls stores and performs technical troubleshooting ensuring the alarm system is picking up on the correct extensionProgram outbound dial parameters and ensure the intrusion alarm panel can accept program changes made through the phone systemEmail alarm service companies and schedule maintenance as necessary
Experience: Minimum of 3-5yrs experience in alarm system installation &/or servicing. Ability to multitask and work on multiple projects simultaneously.CAD (computer assisted drafting) experience &/or training in alarm systems is desired. Factory training and hands-on experience with various alarm control equipment including Honeywell, Bosch and DMP systems preferred
Education: Must have minimum of 2-year associate's degree in electronic technology or equivalent years of related work experience.
Notes: Monday through Friday 08.30-17.00
Job Type: Contract
Pay: $22.62 - $23.12 per hour
Expected hours: 40 per week
Schedule:
Ability to Commute:
Ability to Relocate:
Work Location: In person
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