Job Description

Summary of Duties:

Perform quality work within deadlines with or without direct supervision. Interact professionally with other team members, customers, and suppliers. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts with other team members and organizations. Maintain strict privileged, proprietary, guest, and employer confidentiality during and beyond the term of my employment. Adhere to all work rules, policies & procedures, and safety standards.

Position Purpose:

To ensure accurate and efficient administration, coordination, and evaluation of human resources and payroll functions. This position reports to the General Manager. 

Knowledge, Skills, and Abilities:

• Responsible for compliance with federal, state, and tribal regulations governing personnel matters. 
• Oversee human resources and payroll activities for the casino and hotel. 
• Study the labor market and develop effective compensation and benefit plans to attract and retain qualified personnel. 
• Administer all health and welfare plans in accordance with applicable laws and regulations. 
• Evaluate and oversee the customer service training and review program for the casino and hotel.
• Research and recommend customer service training providers that align with strategic plans. 
• Evaluate, participate, and recommend staff development and succession plans where needed. 
• Develop and maintain personnel policies, practices, and procedures that align with business needs. 
• Develop and maintain performance and training plans, and job descriptions that align with business needs.
• Investigate hostile workplace and misconduct complaints in a timely and thorough manner. 
• Forecast staffing, hire, train, and schedule staff to ensure staffing levels are adequate for business needs. 
• Evaluate, coach, and mentor employees as often as necessary to ensure successful operations. 
• Work directly with supervisors and managers regarding personnel matters.
• Identify and work to mitigate exposure to risk.
• Enforce agency rules and departmental policies and procedures. 
• Execute payroll and performance management responsibilities as required.
• Perform other duties as assigned.

Education/Qualifications:

• Requires a Bachelors Degree in Business Administration or similar field or equivalent education and experience.
• Requires at least 3 years previous human resource management experience. 
• PHR or SPHR professional designation preferred. 
• Must be at least 18.

Licensing:

• Must be able to obtain and maintain the required Gaming License.

Work Requirements: Requires problem solving skills, and the ability to communicate effectively. Position involves prolonged walking, stooping, or bending, lifting, or carrying up to 50 pounds daily. Work is performed in a casino environment with varying levels of lighting, air quality, noise, and / or temperature. 

Acknowledgement:

I have read and understand the above job description. This job description is intended to describe the general nature and level of work being performed and not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. I assert that I am able to perform the essential duties, meet the physical requirements of this position, and satisfy the expectation for regular attendance.

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