Job Description

We're looking for a proactive and  customer-focused individual to join our team as a  Customer Experience and Office Assistant Representative. You will be responsible for handling inbound customer service inquiries and providing essential administrative support for the company's smooth daily operation.

The ideal candidate works  with dedication and commitment , possesses excellent  problem-solving skills , and demonstrates a high degree of  attention to detail . You must be comfortable using  active listening and a genuine desire to understand customer issues completely. Mechanical aptitude to learn and understand plumbing systems is strongly preferred. Salary will be based on previous work experience.

Key Responsibilities

• Handle inbound phone inquiries by  embracing curiosity and  asking open-ended questions to better understand customer needs, then directing calls and providing accurate company information.
• Cultivate and  maintain trusting relationships with commercial clients, customers, and colleagues to optimize performance and foster loyalty, ensuring a positive  Customer Experience .
• Accurately create and update customer records, demonstrating  attention to detail to ensure all information is valid and correct.
• Schedule and plan appointments efficiently, coordinating with field staff.
• Assist co-workers by streamlining procedures, utilizing  problem-solving skills and an  out-of-the-box thinker approach to resolve operational issues.
• Perform receptionist duties when needed, maintaining a  customer-focused welcome.
• Use our online-based dispatch system to understand and distribute technician reports and invoices, and coordinate with other departments to ensure compliance with established policies.

Required Skills & Qualifications

• Friendly personality and proven ability in  building relationships and providing excellent  Customer Experience .
• Strong  active listening skills, demonstrate  empathy and a willingness to  ask open-ended questions to better understand customer needs , and excellent phone etiquette.
• Exceptional  problem-solving skills and the ability to develop creative and innovative solutions.
• Ability to work independently and manage time efficiently with minimal supervision.
• Ability to  embrace curiosity to quickly learn and understand customer's needs and company operations.
• High level of  attention to detail and organizational skills.
• Ability to work  with dedication and commitment and  thrive in a fast-paced environment .
• Excellent written and verbal communication skills.
• Strong computer proficiency (including MS Office) and working knowledge of general office equipment.
• Bilingual is a plus.
• Preferred experience as an office assistant or in a relevant administrative support role with some knowledge of Microsoft Office programs such as Outlook, Word, Excel.

Job Tags

Similar Jobs