Job Description

Title:  Chief Financial & Operations Officer 

Department: Admin

Reports to:  Executive Director & CEO

FLSA Status Exempt

About Us:

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of over 3,000 individuals, nearly half of which were children.

Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.). In addition to our incredible mission and culture, we offer our employees a work-life balance, 401K (with employer matching), and core benefits (medical/dental/vision) for full-time employees with a generous employer contribution towards premiums.

The Chief Financial & Operations Officer (CFOO) is a critical member of Shelter House’s Executive Management Team that will oversee financial transactions along with the operational functions such as facilities, IT, and administrative services to ensure they align with the organization’s goals and operate efficiently. This broader scope enables the CFOO to help streamline processes, manage risk, and support program delivery by ensuring operational infrastructure is both sustainable and responsive to evolving needs. The CFOO is responsible for developing and managing financial strategies, ensuring compliance with complex funding requirements, and producing accurate, transparent financial reporting for stakeholders such as boards, donors, and government agencies. This position often involves balancing limited resources across multiple programs, anticipating and planning financial risks, and working closely with executive leadership to align budgeting and forecasting with the organization’s strategic goals. Teaming with the Chief Executive Officer, Chief Executive Strategist, and Chief Program Officer, the CFOO plays a critical role in maximizing return on resources by safeguarding the organization’s financial health and credibility, and operational effectiveness – both of which are essential for sustaining impact and building trust within the community it serves. 

This position will supervise and support the following positions: 

• Budget Officer 

• Accounting Manager x2 

• Operations Manager 

• Finance consultants (if applicable) 

A successful candidate will possess the following competencies:

• Business Acumen and Analytical Skills 

• Strategic Thinking 

• Operational Thinking 

• Internal Controls 

• Solution-Oriented 

• Decision-Making 

• Conflict Management/Resolution

• Managing Politics

• Influencing Others 

• Delegation

• Project Management 

• Process Improvement 

How you will contribute:

Duties and Responsibilities:

• Oversee financial management, business operations, with an eye to operational efficiency and optimal use of resources. Responsibilities of the CFOO fall into the following key areas: 

Finance 

• Oversee annual budgets, forecasts, and multi-year financial plans aligned with the organization’s strategic goals 

• Prepare, present, and interpret timely financial statements and reports for the executive team and board of directors 

• Assist with the annual budgeting process in collaboration with Budget Officer and department heads

• Oversee all accounting functions, including general ledger, accounts payable/receivable and reconciliations 

• Prepare accurate and timely monthly, quarterly, and annual financial statements

• Lead annual audit preparation and serve as primary liaison with external auditors 

• Monitor and support grant and contract financial management, including budgeting, reporting, and allowable expense tracking 

• Monitor cash flow, investments, and fund balances to maintain the organization’s financial health 

• Ensure compliance with GAAP, federal, state, and grantor requirements, including audits and tax filings 

• Evaluate and implement financial policies, procedures, and internal controls to safeguard assets 

• Develop and maintain positive rapport with all departments to ensure financial goals are met 

Business Operations 

• Ensure compliance with all required business licensing, taxes, and applicable regulations 

• Establish internal policies and practices that support operational efficiency and effective use of resources 

• Oversee the management of assets, equipment, technology, and company leased facilities 

• Develop and implement strategies to identify, assess, and mitigate operational risks 

• Oversee the use of third-party vendors, to include soliciting quotes for service, determining scope of work, and evaluating cost proposals 

Leadership & Management 

• Collaborate with the Chief Executive Officer, Chief Executive Strategist, and Chief Program Officer to set and drive organizational vision, track progress toward organization-wide goals, and drive the organization’s work 

• Increase communication and collaboration between Finance, People & Culture, and Operations departments; develop a team culture in which goals are shared

• Represent Shelter House Executive Leadership by building and maintaining trusting relationships with Shelter House staff and key customers, partners, and external stakeholders
• Implement business strategies and plans that align with the short- and long-term objectives developed in tandem with the CEO, Chief Executive Strategist and Chief Program Officer 

• Exemplify the Shelter House core values: Inclusivity, Collaboration, Accountability, Respect, and Empowerment 

• Other duties as assigned 

Requirements

Required:

• A minimum of 8 years of professional experience, with 5+ years of specific experience leading through growth, infrastructure building and/or change management 

• At least 5 years of management experience 

• Proven ability to manage teams, support cross-functional collaboration, and set clear goals 

• Demonstrated experience in business functions such as Finance and Operations 

• Outstanding organizational and leadership abilities

• Excellent interpersonal skills

• Aptitude in strategic thinking, decision-making, and problem-solving

• A bachelor's degree or commensurate experience in business administration, human services, or a related field 

• Valid Driver’s License

• Willingness to work evenings and weekends when needed

Preferred:

• A master's degree in business administration or a related field, or commensurate professional experience and/or credentials 

• Experience leading all or almost all internal administrative aspects of an organization, including finance and operations 

Physical Requirements:

• Annual TB Test is required

• Ability to sit or stand for long periods

• Ability to lift items weighing 10-20 pounds

Benefits

Benefits

• Medical, Dental & Vision Insurance
• 401K contributions with a 4% employer match
• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
• Two Semi-Annual Team Building Events

Equal Employment Opportunity: 

Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department. 

Drug and Alcohol-Free Workplace Policy:

Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace. 

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