Call Center Manager | New Bay Remodeling
Location: Clearwater, FL
Full-Time
About Us:
At New Bay Remodeling , we’re transforming the bath remodeling industry with fresh, stylish, and low-maintenance solutions for homeowners, commercial clients, and accessibility customers. Built on a foundation of craftsmanship and quality, our reputation is backed by decades of delivering exceptional acrylic bath and shower systems — and we’re growing fast.
The Opportunity:
We’re seeking an experienced Call Center Manager to lead and elevate our Call Center team in Clearwater, FL. If you’re a proactive leader with a passion for customer experience and team success, we want to hear from you.
What You’ll Do:
Lead, train, and manage a high-performing team of Call Center Representatives
Oversee daily operations and appointment scheduling for our sales team
Confirm customer appointments and ensure scheduling accuracy
Manage inbound and outbound call flows
Maintain top-tier customer service standards
Monitor and meet performance goals, quotas, and KPIs
Work closely with sales and operations to optimize results
What You Bring:
Prior experience managing a call center or customer service team
Strong communication, coaching, and conflict resolution skills
Comfortable with evening and weekend availability
Tech-savvy with solid computer and CRM skills
Goal-driven mindset with a commitment to excellence
Why Join Us:
Competitive salary with performance-based bonuses
Supportive team culture in a growing company
Opportunities for advancement and professional development
Take the next step in your career and be part of a company that’s redefining the industry.
Apply today and lead a team that makes a difference, one call at a time.
Description We are looking for an experienced Senior User Experience Designer to lead strategic design efforts for digital products within the financial services sector. This role involves guiding less experienced designers, enhancing design systems for scalability, and...
...Full Time Class C Driver for Local Delivery Company Compensation : TBD Consistent Weekly Schedule : Home Daily Location : Fresno, CA VEI Logistics has been serving the valley for 25 years. We are hiring full-time, motivated Class C drivers with a clean...
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across... ...and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock,...
...are 12 hours long, with some start and end times flexibility depending on client needs.... ...our company values and have a HEART FOR SENIORS. If youre ready to join a dynamic team... ...to each patients needs. Serving senior citizens and their families is our passion. We offer...
**Job Title: Painter****Job Description**Under moderate supervision, the Painter will effectively prepare and paint major sub-assemblies... ..., paint prep, and stripe techniques.+ Proficiency in spray gun painting, aircraft painting, mixing, and blending.+ Experience...