Job Description

Westgate Resorts is the largest privately held timeshare company in the world , with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by  U.S. News & World Report as one of the  Best Companies to Work For , we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement.  With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico . Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime.

Job Description

SUMMARY

This position reports to the Benefits Manager and is responsible to answer team member questions,

research and investigate issues affecting team members, review and process reports, complete ad

hoc requests as well as perform data entry into all systems used by CFI/Westgate Resorts for benefit

administration (ADP, Plan Source, TransAmerica and Lawson).

Responsible for complying with all Federal and State laws and regulations relating to benefits; as well

as internal policies and procedures of CFI/Westgate Resorts.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, and other duties may be

assigned.

• Daily review CSD tickets assigned and incoming email to ensure problem is resolved.
• Daily review of the changes HRIS notifies benefits about and make any necessary adjustments in ADP & Plan Source to team members file such as rehires, transfers, pay changes, and status changes, etc.
• Benefit audit review of the status of premiums due and makes any necessary corrections and submits adjustments to payroll.
• Prepares letters using the monthly report for dependent eligibility/verification and distributes to local HR for distribution to team members.
• Ensures response and performs the data entry in Plan Source.
• Distributes information and explains benefit programs such as 401k, health, life, Accident Insurance, Critical Illness and disability plans to team members and dependents.
• Prepares written response to team members, HR staff, and outside agencies in response to requests or to initiate follow-up.
• May assist with preparing written procedures and instructions for use by fellow Benefits Reps and Field HR.
• Investigates and resolves questions regarding services of our providers when problems arise such as coverage level, team member billing problems, identification cards, etc.
• Reviews reports from plan providers to verify accuracy and resolve differences.
• Verify and advise team members about benefits enrollment before they reach their 60th day of employment, lifestyle changes, or at open enrollment by sending postcards, letters and emails including reminders about the wellness program.
• Responsible for data entry of benefit enrollment as needed, review for accuracy and ensure all required documentation has been received.
• Corrects any other issues with team members when they have problems such as overcharges.
• Review and research time accrual discrepancies, make necessary adjustments and advises Human Resources.
• Reviews and processes any QDRO received by preparing written response to court and team member and does the necessary data entry.
• Researches and gathers information for subpoenas related to benefits.
• Reviews for accuracy any Evidence of Insurability received from team members and forward to
•  
• Keeps a follow up system to ensure response is received and makes adjustment upon approval.

Benefits Representative

• Prepares and mails billing to team members who owe benefits while on company leaves of absences.
• Record receipt of premium payment checks and forward to Cash Management for processing. Also request delete of one time deductions through Payroll.
• Reviews and processes all monthly billing for all benefits.
• Ensures that all records are scanned in Image Quest.
• Answers incoming telephone calls for the Benefits Service Center ensuring that CSD tickets are created and issues resolved on a timely basis.
• Coordinates forwarding of health coverage questionnaires from federal and state agencies (such as Department of Revenue, Child Support, etc.), to outsourced verification provider.
• Coordinate open enrollment and scheduling of Benefit education sessions/401k enrollment meetings including working with local HR to develop communication material (memos, fliers, forms, wallet cards, stuffers), and posting and distribution.
• Need intermediate Excel knowledge including pivot tables and Vlook.
• Upload 401k deferral file for CFI and send deferral and loan list to Las Vegas team.
• Assist with Wellness Committee with communications and challenges.

SUPERVISORY RESPONSIBILITIES

No Supervisory Responsibilities.

Qualifications

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or

ability required. Reasonable accommodations may be made to enable individuals with disabilities to

perform the essential functions.

• Proficient in the use of a P/C.
• Must have excellent customer service skills.
• Must be detailed orientated, self- motivated and disciplined.
• Require little to moderate supervision to follow through on assigned responsibilities and tasks.
• Ability to multi task and handle heavy workloads in a timely manner.
• Multi- lingual a plus.

EDUCATION and/or EXPERIENCE

• Requires a High School diploma or equivalent.
• One year certificate in Benefits or HR Administration from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Computer skills and accuracy.
• Microsoft Word and Excel; Working knowledge of ADP payroll systems and online benefit enrollment systems and workflow databases preferred.

LANGUAGE SKILLS

Ability to clearly, concisely and diplomatically communicate over the telephone and in person with

customers, other team members and all levels of management while achieving job responsibilities

and departmental goals. Ability to read and comprehend business memos, correspondence, policies

and procedures. Excellent written communication skills required, such as composing and proof

reading written communication to customers, other team members and all levels of management.

Multi-lingual a plus.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers,

common fractions, and decimals.

REASONING ABILITIES

Ability to apply common sense understanding and independent judgment to carry out detailed,

routine and non-routine written and oral instructions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member

to successfully perform the essential functions of this job. Reasonable accommodations may be made

to enable individuals with disabilities to perform the essential functions.

Clean, neat appearance and attire (adherence to dress code policy). Ability to operate a P/C,

facsimile, telephone, calculator, copy machine, and other related office equipment. Ability to sit at a

desk and/or stand for extended periods of time. Ability to be mobile within the department and other

corporate facilities. Ability to visually review handwritten and computer generated documents, as

well as view a P/C screen. Ability to make and receive telephone calls. Ability to reach with arms

and use hands and fingers; handle and feel, climb or balance, stoop, kneel, crouch, or crawl; and talk

and hear.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member

encounters while performing the essential functions of this job. Reasonable accommodations may be

made to enable individuals with disabilities to perform the essential functions.

Hours are established by management to provide required coverage to achieve goals and objectives of

the department. Shifts may vary within the operating hours. In addition to establish shifts there is

occasion to work overtime or extra weekend hours as necessary to meet goals and objectives. Work

hours and shifts are subject to change at management discretion. The noise level in the work

environment is usually moderate

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

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